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Friday, May 11, 2007
Just Say No to international paypal payments
Posted by Steve
I'm not sure if most of you sell on
eBay
or not, but I do. And the one constant pain in the butt for me is international shipping. I accept
paypal
and love the way it helps the transactions, but won't accept it for international purchases. I stopped accepting international paypal payments a few months ago after getting burned by their chargeback policy...again.
You see paypal requires proof of delivery. Not proof of mailing. Delivery. Within the United States, you can just put delivery confirmation on it and send it and that's enough (unless it's more than $250, then they want signature confirmation). The post office here is pretty reliable and I've almost never had a package with delivery or signature confirmation on it not get scanned with tracking available on the web site.
International shipments are a whole different deal. I've shipped via global priority, global express, FedEx and even registered mail and the tracking is very unreliable. With paypal, this would usually lead to a chargeback since international customers seem to be aware of how well paypal protects them. If the online tracking doesn't work, you lose. I've had arguments with paypal through email and over the phone, where I can produce a registered mail receipt, with the post office stamp and employee signature on it and I still lose the case.
No more international payments for this eBayer. I've changed my policy to money orders only so I don't have to worry about it. Proof of sending the package should be enough. How is it my fault that the postal employee in France or Canada didn't scan the tracking number correctly. Still, at least one out of two international buyers email after the auction and say, "I tried to pay you through paypal, but it wouldn't let me." I just stick to my guns and tell them it's clearly stated in the auction that I don't accept international paypal payments.
If you've had similar experiences or have found a way around this, post a comment and maybe we'll figure something out and help some readers along the way.
5/11/2007 5:16:05 PM (Eastern Daylight Time, UTC-04:00)
Comments [1]
5/11/2007 10:15:23 PM (Eastern Daylight Time, UTC-04:00)
I have had similar problems with PAYPAL. I usually leave feedback after the buyer has paid. I ran into a scam. There was a new buyer that was on EBAY two monthes, he wracked up almost a hundred purchases. This was his game. If you left positive feedback after his payment and shipped without delivery confirmation, he would automatically file an "item not received" dispute and almost immediately escalate it to a claim saying he no longer wanted contact with the seller. He did this on almost half of all of his purchases and won every dispute! The only people he did not file on were people that waited to leave feedback until after the sale and people that shipped with confirmation, hummmmm, a pattern. Well, people started to get pissed and started leaving him follow up feedback warning other sellers. Had I taken the time to read the feedback details, I would have seen this, I just saw 100% feedback rating and thought that he was cool. But he only targeted sellers who left feedback first so he actually never accrued negative feedback.
Frustrated, I reported this to EBAY and PAYPAL in great detail outlining this scam, I still lost the dispute. All I got was some rote, canned text.
He had a PO Box. Through some contacts and help at the my Post Office, the Postal Inspector in his hometown got involved. Their policy is to keep their investigations confidential but they do work with EBAYS Fraud investigation unit, let us just say that every thing that was delivered to that Post Office Box , delivery confirmation or not, was being documented methodically . About a month later, he was suspended from EBAY and disappeared.
What does one take from this? You may want to do delivery confirmation on all Paypal payments or at a minimum, on more expensive items. Always double check someone's feedback, including how long they have been a member. Another warning sign? If someone has a generic acronym or business name at a PO BOX, do a delivery confirmation.
On the other side as a buyer, I bought some photos 2 months ago and paid through PAYPAL the day I won them. Never got them. I complained after a month, then again, and again and again. The seller had great feedback but would simply not respond. Paypal claim and dispute were filed as a last resort. The seller, providing his defense, offered a delivery tracking number to Paypal. Problem was, the tracking number showed a label was printed, but the tracking number also showed that the item still sat in his shop and was never given to USPS for delivery! Had the seller just taken 5 seconds to read any of my emails or simply plug in his own tracking number, he would have realized his mistake. Bang head, unecessary headache.
As far as International Payments, I just do not do them. Too risky.
Headaches are unavoidable if you do volume business, but they can be minimized.
Dave
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